About the book

This book is needed in every business library. Rhoberta Shaler has distilled for you a wealth of specific recommendations to take the anxiety and intimidation out of your workdays. Conflict will always exist but those who can manage it well become masters of it, not victims.
– Jim Cathcart, Author of ‘Relationship Selling’ & ‘The Acorn Principle™’
Conflict, anger & negotiation without the stress, tears, hairpulling and yelling.

Use Dr. Shaler’s valuable book for developing skills to increase your confidence in difficult situations.

Get yours today!

Read the introduction…

CONFLICT happens.

It needs to be dealt with effectively.

  • Do you head for the elevator when conflict erupts?
  • Do you wish you knew how to tell your boss you’re not
    happy (without getting fired)?
  • Would you rather stay home and lose pay than face that rhino
    in the next cubicle one more day?

Put these practical, easy-to-learn skills and strategies to work for you right away to:

  • Communicate clearly.
  • Increase understanding.
  • Manage conflict confidently.
  • Reduce friction and tension.
  • Handle issues effectively.
  • Negotiate successfully.
  • Manage anger productively.
  • Strengthen relationships.
  • Build trust.

Is there someone in your office who wants to:

  • take all the credit?
  • control the resources?
  • keep you on edge?
  • threaten for no reason?
  • knock your ideas?
  • snort & stomp just for the sake of it?

These are “rhino” traits.

Dr. Shaler’s entertaining and easy to read style presents the “tough
stuff” in everyday contexts, offering effective insights, skills
and strategies to handle the kinds of conflict that we all face, at work
and at home.

Breathe easier. Enjoy going to work again!

You can improve
your skills in:

  • communication
  • conflict management
  • anger management
  • negotiation

We can’t guarantee this 300-page book will get rid of any grey hair
you’ve grown so far, but what you learn from it may keep you from getting
more!

$19.95 +s/h USD. A steal for a business book with
this much great content.

Or, get the e-book now. Save a tree and get cool
bonuses… $14.95 (delivered right away by email/ download link)

BEST DEAL: Get BOTH – for $29.95 (+s/h) so
you can start reading NOW, and have a desk copy for reference later.
(and yes, you get the ebook bonuses too.)

Looking for a bulk purchase? Call us. Discounts are available for orders of 20 copies or more. 760.747.8686

Learning to deal effectively with conflict – over and covert – is a key ingredient in operating a successful, prosperous and productive organization.

Conflict comes in many forms, and is the most often “not-talked-about” issue in a large majority of offices.

It is ALSO one of the largest contributors to turnover, customer dissatisfaction, employee absences/illness, and poor performance.

Can you afford to let conflictsomething that can be solved with the right skills - continue to impact your bottom line?

Dr. Rhoberta Shaler - Conflict Management ExpertDr. Shaler has trained 1000′s of people across North America, and abroad,
in how to get along. Teaching people to “play nicely together in the corporate
sandbox” comes easily to this warm, entertaining, approachable and highly
experienced speaker and trainer.

You can learn more about Dr. Shaler’s work and the programs & products she offers by visiting her corporate site: www.OptimizeInstitute.com

Looking to improve relationships with your partner and family?  www.ForRelationshipHelp.com

Dr. Shaler is available for Keynote presentations, in-house training and facilitation, book signings and conference workshops.

Call today – 760.747.8686

Wresting Rhinos

Take your rhinos by the horns and CONQUER YOUR CONFLICT.

Here’s what you’ll find inside the book:

Table of Contents:

  • WHY RHINOS?
  • IS THERE A RHINO IN YOUR OFFICE?
  • LIKE A RHINOCEROS

RHINO WRESTLING: “PEOPLE SKILLS” TO SHARPEN YOUR COMPETITIVE EDGE

  • USE PEOPLE SKILLS TO SHARPEN YOUR COMPETITIVE EDGE
  • ARE YOU PUTTING YOUR BEST FOOT FORWARD?
  • WHAT’S YOUR BASIC M.O.? PASSIVE, AGGRESSIVE OR
    ASSERTIVE
  • ARE YOU A ‘VALUE?ADDED’ EMPLOYEE?
  • WHY CAN’T THEY BE MORE LIKE ME?
  • COMPETITION IS BEST KEPT TO YOURSELF!
  • APPRECIATION IS NEVER WASTED

RHINO RANTS: COMMUNICATION SKILLS TO SAY WHAT YOU MEAN AND BE HEARD

  • CAN WE TALK?
  • SPEAK UP!
  • SAY WHAT YOU MEAN
  • TELLING THE TOUGH TRUTH
  • ARE YOU BEING HEARD?
  • IF YOU WANT THEM TO HEAR YOU, SPEAK THEIR LANGUAGE!
  • WHAT ARE YOU LISTENING FOR?
  • NEWS FLASH! MEN & WOMEN COMMUNICATE DIFFERENTLY
  • PUT IT IN WRITING!
  • I DIDN’T KNOW THE PHONE WAS LOADED!
  • DON’T MAKE EXCUSES: MAKE THINGS HAPPEN!

RHINO RAMPAGES: MANAGING CONFLICT WITHOUT LOSING CO-WORKERS, CLIENTS OR SLEEP

  • UNRESOLVED CONFLICT IS ORGANIZATIONAL BLOODLETTING
  • ARE YOU USING THESE THREE WAYS TO MISMANAGE CONFLICT?
  • IS A NUDGE IS MORE EFFECTIVE THAN A SHOVE?
  • GOOD BOUNDARIES MAKE GOOD NEIGHBORS
  • DRAW THE LINE IN THE SAND IN INK
  • PRIOR TO ‘CLEARING THE AIR’
  • WRESTLING RHINOS: DEALING WITH DIFFICULT PEOPLE
  • RULES OF ENGAGEMENT FOR DIFFICULT CONVERSATIONS

RHINO RAGE: MANAGING ANGER – YOURS & THEIRS

  • SMOOTHING RUFFLED FEATHERS
  • WHAT DO YOU MEAN ‘I’M ANGRY’?
  • ANGER IS HEALTHY
  • WHEN YOU SEE RED
  • SO YOU CAN’T STAND THE PERSON IN THE NEXT OFFICE?
  • I JUST DON’T KNOW WHY HE GETS UNDER MY SKIN!
  • MALPRACTICE OF THE MOUTH
  • ZIP IT!!
  • WHAT TO DO FIRST WHEN FEAR HITS YOUR WORKPLACE
  • BACKSTABBERS LOSE

RHINO WRANGLING: NEGOTIATING SKILLS THAT GET YOU WHAT YOU WANT

  • NEGOTIATING IS THE WAY OF LIFE
  • ASSERTING YOURSELF UNDER PRESSURE
  • FAILURE TO NEGOTIATE IS A SURE NO-WIN
  • GET INTO THE HABIT OF ASKING FOR WHAT YOU WANT
  • KNOW WHEN TO HOLD AND WHEN TO FOLD
  • STEPS TO EFFECTIVE NEGOTIATION

RULES, REMNANTS & RUMINATIONS: UNCOMMON COMMON SENSE FOR WORKING WELL TOGETHER

  • HOW TO OVERTHROW OVERWHELM
  • PREVENTING BURNOUT
  • ANY UNFINISHED BUSINESS?
  • MOUNTAIN CLIMBING OVER MOLEHILLS
  • MATURITY OR JUST LONGEVITY?
  • YOUR JOB: WHEN YOU DON’T LOVE
    IT, BUT CANNOT LEAVE IT
  • WHEN IN DOUBT, MOVE ON OUT!
  • WHEN THE WATERING HOLE SHRINKS

INDEX
ABOUT THE AUTHORPRODUCTS AVAILABLE FOR YOU AT OPTIMIZE!
INSTITUTE

$19.95 +s/h USD. A steal for a business book with
this much great content.

Or, get the e-book now. Save a tree and get cool
bonuses… $14.95 (delivered right away by email/ download link)

BEST DEAL: Get BOTH – for $29.95 (+s/h) so
you can start reading NOW, and have a desk copy for reference later.
(and yes, you get the ebook bonuses too.)

Looking for a bulk purchase? Call us. Discounts are available for orders of 20 copies or more. 760.747.8686

Founding member of i-Cop we accept visawe accept mastercardwe accept american expresswe accept paypal

Optimize! Institute

Escondido, CA 92026

760.747.8686