Dr. Shaler’s no-nonsense insights and plain truths about how to ‘play nicely together in the company sandbox’ encourage you to speak up confidently and teach people how to treat you!

The organization that has ‘excellent’ relations with its people will produce 40% more profits than those who don’t . . . I strongly recommend you read this book—and apply it—to your business. Your bottom-line will thank you!
Allan S. Boress, CPA, CFE
Creator of The ‘I HATE Selling’ Program

Wrestling Rhinos will help you overcome both cultural and personal denials, contradictions and avoidance in order to master those difficult-to-handle situations. I will recommend it to all of our readers—women leaders who have had to work harder than most to learn these principles.
Pat Lynch, Founder and Editor in Chief
WomensRadio and WomensCalendar

Dr. Shaler has put together a wonderful ‘tutorial’ for all supervisors, managers and ‘wannabe’ managers in today’s workforce. What impressed me most about the book . . . was how very relevant all of Shaler's teachings are outside the workplace.
David M. Brudney, ISHC
Hospitality Marketing Consultants

Dr. Shaler is a master of the art of effective communication . . . Wrestling Rhinos could very well become one of the most valuable books in your library.
Michael Angier, President
Success Networks International

Rhoberta has done a masterful job of identifying the core issues that impact productivity, and applying a framework for positive change. Her creativity knows no bounds, and can have an immediate impact on your success!
Mark LeBlanc, Owner
Small Business Success

As a trainer for the mortgage industry, I find there is even MORE conflict when money is involved. I especially recommend studying the key sentences and phrases that are essential to begin the conflict resolution process. This book needs to be one of the top reference books in your library.
Karen Deis, President
Foundation Marketing, Inc.

“After 40 years as a President and/or CEO of a number of companies, one thing about business has become abundantly clear -- no matter how good a service or product is, a business only succeeds because of the people in it and by their ability to manage conflict. If you want your business to be successful, then this book is a must read. “
Lance Shaler, Sci-Com Data Services Ltd., President
(No relation to the author)

“Today’s fast paced business climate often encourages quick, incomplete, and mostly misunderstood communication. Dr. Shaler prescribes the antidote. This book touches the heart and gets to the “heart” of effective business communication in a way that builds trust, minimizes conflict, and provides a common sense approach for transforming your business relationships.”
Jim O’Donnell, President,
www.JaguarConsulting.com

“Rhoberta Shaler's book is your personal coach, guiding you in all the right, productive directions with people. She is a master of negotiating results with, as she puts it, "the person under that behavior who wants to be understood."
Mimi Donaldson, Co-author,
Negotiating for Dummies.

"An instant classic! Dr. Shaler has delivered the only book that actually demonstrates how improving your people skills can lead to increased profits. Her sharp style and savvy examples clearly communicate how to turn this chronic problem into a powerful opportunity. Finally - a conflict management approach that's not as painful as the problem it attempts to solve! It may be a jungle out there, but with this fun-to-read guide you'll go from sticky situation to successful safari in no time. “Wrestling Rhinos” is THE competitive edge for the 21st century. This year's must-read business title!"
Sterling Valentine, Marketing Expert
TurbochargeYourMarketing.com

“Many people work 40 hours a week or more, and conflicts can make it a very stressful experience. In "Wrestling Rhinos: Conquering Conflict in the Wilds of Work", Dr. Rhoberta Shaler truly shares how people skills sharpen your competitive edge and how you can interact assertively with colleagues, clients, and bosses. She also reveals ideas on how to deal with anger, communication, competition, conflict, negotiation, and common sense. Transforming your outlook at the office will not only lessen conflicts in the workplace, it will also lead to a happier homelife. Written in Dr. Shaler's sincere, honest and appealing style, "Wrestling Rhinos: Conquering Conflict in the Wilds of Work", is certainly an inspirational book and highly recommended for those that deal with these issues.”
Roy Van Broekhuizen, CEO,
OnlineTradingGuru.com

“This is the first book I’ve ever seen that speaks to the good ol’ boys club and blows the whistle on them. It is revealing, honest and forthright and will help anyone—women, particularly—create and navigate a path through the glass ceiling or any other perceived obstacle on the way to the top. Dr. Rhoberta Shaler offers practical insights and clear strategies to cut to the chase and cut through any dung heaps on the way. I strongly advise every business person to read this book.”
Bill Lawson,
Former CEO & Golf Pro
Realtor, Diamond Valley Realty, Temecula, CA

BEST DEAL: Get BOTH - for $29.95 (+s/h) so you can start reading NOW, and have a desk copy for reference later. (and yes, you get the ebook bonuses too.)

To place an order by Phone:

760.735.8686
Leave your contact info, order & payment information, we will call you to confirm.

All purchases at Optimize! Institute are backed with our 100% Satisfaction Guarantee.

If you are not fully satisified with any purchase, for any reason, simply return it to us for a full refund. It's that simple.

This book is needed in every business library. Rhoberta Shaler has distilled for you a wealth of specific recommendations to take the anxiety and intimidation out of your workdays. Conflict will always exist but those who can manage it well become masters of it, not victims.

Jim Cathcart, Author of ‘Relationship Selling’
& ‘The Acorn Principle™’

Is there someone in your office who wants to:

• take all the credit?
• control the resources?
• keep you on edge?
• threaten for no reason?
• knock your ideas?
• snort & stomp just for the sake of it?

These are "rhino" traits.

Dr. Shaler's entertaining and easy to read style presents the "tough stuff" in everyday contexts, offering effective insights, skills and strategies to handle the kinds of conflict that we all face, at work and at home.

Breathe easier. Enjoy going to work again!

You can improve your skills in:

• communication
• conflict management
• anger management
• negotiation

We can't guarantee this 300-page book will get rid of any grey hair you've grown so far, but what you learn from it may keep you from getting more!

Learning to deal effectively with conflict - over and covert - is a key ingredient in operating a successful, prosperous and productive organization.

Conflict comes in many forms, and is the most often
"not-talked-about" issues in a large majority of offices.

It is ALSO one of the largest contributors to turnover,
customer dissatisfaction, employee absences/illness,
and poor performance.

Can you afford to let conflict - something that can be solved with the right skills - continue to impact your bottom line?

Dr. Shaler has trained 1000's of people across North America, and abroad, in how to get along. Teaching people to "play nicely together in the corporate sandbox" comes easily to this warm, entertaining, approachable and highly experienced speaker and trainer.

You can learn more about Dr. Shaler's work and the programs & products she offers by visiting her corporate site: www.OptimizeInstitute.com

Dr. Shaler is available for Keynote presentations, in-house training and facilitation, book signings and conference workshops.

Contact us today.
Take your rhinos by the horns and
CONQUER YOUR CONFLICT.

Table of Contents:

WHY RHINOS?

IS THERE A RHINO IN YOUR OFFICE?

LIKE A RHINOCEROS

RHINO WRESTLING:
‘ PEOPLE SKILLS’ TO SHARPEN YOUR COMPETITIVE EDGE

USE PEOPLE SKILLS TO SHARPEN YOUR COMPETITIVE EDGE

ARE YOU PUTTING YOUR BEST FOOT FORWARD?

WHAT’S YOUR BASIC M.O.? PASSIVE, AGGRESSIVE OR ASSERTIVE

ARE YOU A ‘VALUE?ADDED’ EMPLOYEE?

WHY CAN’T THEY BE MORE LIKE ME?

COMPETITION IS BEST KEPT TO YOURSELF!

APPRECIATION IS NEVER WASTED

RHINO RANTS:
COMMUNICATION SKILLS TO SAY WHAT YOU MEAN AND BE HEARD

CAN WE TALK?

SPEAK UP!

SAY WHAT YOU MEAN

TELLING THE TOUGH TRUTH

ARE YOU BEING HEARD?

IF YOU WANT THEM TO HEAR YOU, SPEAK THEIR LANGUAGE!

WHAT ARE YOU LISTENING FOR?

NEWS FLASH! MEN & WOMEN COMMUNICATE DIFFERENTLY

PUT IT IN WRITING!

I DIDN’T KNOW THE PHONE WAS LOADED!

DON’T MAKE EXCUSES: MAKE THINGS HAPPEN!

RHINO RAMPAGES:
MANAGING CONFLICT WITHOUT LOSING CO-WORKERS, CLIENTS OR SLEEP

UNRESOLVED CONFLICT IS ORGANIZATIONAL BLOODLETTING

ARE YOU USING THESE THREE WAYS TO MISMANAGE CONFLICT?

IS A NUDGE IS MORE EFFECTIVE THAN A SHOVE?

GOOD BOUNDARIES MAKE GOOD NEIGHBORS

DRAW THE LINE IN THE SAND IN INK

PRIOR TO ‘CLEARING THE AIR’

WRESTLING RHINOS: DEALING WITH DIFFICULT PEOPLE

RULES OF ENGAGEMENT FOR DIFFICULT CONVERSATIONS

RHINO RAGE: MANAGING ANGER – YOURS & THEIRS

SMOOTHING RUFFLED FEATHERS

WHAT DO YOU MEAN ‘I’M ANGRY’?

ANGER IS HEALTHY

WHEN YOU SEE RED

SO YOU CAN’T STAND THE PERSON IN THE NEXT OFFICE?

I JUST DON’T KNOW WHY HE GETS UNDER MY SKIN!

MALPRACTICE OF THE MOUTH

ZIP IT!!

WHAT TO DO FIRST WHEN FEAR HITS YOUR WORKPLACE

BACKSTABBERS LOSE

RHINO WRANGLING:
NEGOTIATING SKILLS THAT GET YOU WHAT YOU WANT

NEGOTIATING IS THE WAY OF LIFE

ASSERTING YOURSELF UNDER PRESSURE

FAILURE TO NEGOTIATE IS A SURE NO-WIN

GET INTO THE HABIT OF ASKING FOR WHAT YOU WANT

KNOW WHEN TO HOLD AND WHEN TO FOLD

STEPS TO EFFECTIVE NEGOTIATION

RULES, REMNANTS & RUMINATIONS:
UNCOMMON COMMON SENSE FOR WORKING WELL TOGETHER

HOW TO OVERTHROW OVERWHELM

PREVENTING BURNOUT

ANY UNFINISHED BUSINESS?

MOUNTAIN CLIMBING OVER MOLEHILLS

MATURITY OR JUST LONGEVITY?

YOUR JOB: WHEN YOU DON’T LOVE IT, BUT CANNOT LEAVE IT

WHEN IN DOUBT, MOVE ON OUT!

WHEN THE WATERING HOLE SHRINKS

INDEX

ABOUT THE AUTHOR

PRODUCTS AVAILABLE FOR YOU AT OPTIMIZE! INSTITUTE

Optimize! Institute
525-42 W. El Norte Pkwy,
Escondido, CA 92026
760.735.8686